Jan 16, 2025
How to Enter Out of State Blue Cross/Blue Shield Insurance in the EI-Hub
Entering Out of State Blue Cross Blue Shield (BLUE CROSS BLUE SHIELD) Commercial Insurance for Children:
There are 3 main Blue Cross Blue Shield payers for the State of New York:
·Empire
·Excellus
·Highmark
For out-of-state Blue Cross Blue Shield plans, Empire, Excellus or Highmark, handle the insurance entry depending on the county the child resides in. Eastern and Western counties are typically handled by Highmark and the central counties are typically Excellus. When entering a child’s insurance information, Service Coordinators should select the Blue Cross Blue Shield plan that corresponds to the child’s county. Refer to the table below for county-specific plan details.
Child's Location | Blue Cross Plan |
Albany | Highmark Blue Shield of Northeastern NY |
Allegany | Highmark BC/BS of Western New York |
Broome | Excellus |
Cattaraugus | Highmark BC/BS of Western New York |
Cayuga | Excellus |
Chautauqua | Highmark BC/BS of Western New York |
Chemung | Excellus |
Chenango | Excellus |
Clinton | Highmark Blue Shield of Northeastern NY |
Columbia | Highmark Blue Shield of Northeastern NY |
Cortland | Excellus |
Delaware | Highmark Blue Shield of Northeastern NY |
Dutchess | Empire |
Erie | Highmark BC/BS of Western New York |
Essex | Highmark Blue Shield of Northeastern NY |
Franklin | Excellus |
Fulton | Highmark Blue Shield of Northeastern NY |
Genesee | Highmark BC/BS of Western New York |
Greene | Highmark Blue Shield of Northeastern NY |
Hamilton | Excellus |
Herkimer | Excellus |
Jefferson | Excellus |
Lewis | Excellus |
Livingston | Excellus |
Madison | Highmark Blue Shield of Northeastern NY |
Monroe | Excellus |
Montgomery | Highmark Blue Shield of Northeastern NY |
Nassau | Empire |
New York City (all boroughs) | Empire |
Niagara | Highmark BC/BS of Western New York |
Oneida | Excellus |
Onondaga | Excellus |
Ontario | Excellus |
Orange | Empire |
Orleans | Highmark BC/BS of Western New York |
Oswego | Excellus |
Otsego | Highmark BC/BS of Western New York |
Putnam | Empire |
Rensselaer | Highmark Blue Shield of Northeastern NY |
Rockland | Empire |
Saratoga | Highmark Blue Shield of Northeastern NY |
Schenectady | Highmark Blue Shield of Northeastern NY |
Schoharie | Highmark Blue Shield of Northeastern NY |
Schuyler | Excellus |
Seneca | Excellus |
St Lawrence | Excellus |
Steuben | Excellus |
Suffolk | Empire |
Sullivan | Empire |
Tioga | Excellus |
Tompkins | Excellus |
Ulster | Empire |
Warren | Highmark Blue Shield of Northeastern NY |
Washington | Highmark Blue Shield of Northeastern NY |
Wayne | Excellus |
Westchester | Empire |
Wyoming | Highmark BC/BS of Western New York |
Yates | Excellus |
If you have questions, please reach out to the PCG Call Center at 866-315-3747. Users can also submit help desk tickets directly to the PCG Call Center using the 'Web to Case' feature,
accessible under the 'Help' section (blue menu bar) in the EI-Hub.
Article ID: 27, Created: 7/9/2026 at 11:45 AM, Modified: 7/9/2026 at 11:45 AM