504- As a provider for NYS EI, what are the critical points in Case Management to set up Service Logging?

Jun 07, 2024

Section 10.2.2.4 in the CM Unit 10 (Provider) User Guide states that the Service Logging tab/panels allow users to record and view detailed information about the service logging system the provider will use. Data points include the submitter status and 837 submitter ID.

Please call the PCG Call Center if you are changing from 837 Loader to Service Logging or vice versa.
The changes to the panel mentioned above may only be initiated through an amendment or re-approval request.

Section 10.2.2.4.1Service Logging Report Grid/Table

This grid/table is viewed only for providers who cannot update. Indicates if the provider is using EI-Hub Service Logging or a third-party system. Administrator users can edit the information.

The following link will provide more detailed information. Please remember to log into LMS before accessing these links.

CM Unit 10 (Provider) User Guide [STILL IN REVIEW WITH CLIENT - 06/07/2024]

Article ID: 59, Created: 7/9/2026 at 12:01 PM, Modified: 7/9/2026 at 12:03 PM