462- Solution for Claim Rejections Due to Zip Code

The State Fiscal Agent, PCG, has identified an issue with some payers rejecting claims when the child’s or provider’s address does not contain a 9-digit zip code. Payers use the US Postal Service to verify all addresses, and often require the 9-digit zip code for verification.

An accurate 9-digit zip code will contain the 5-digit zip code plus four additional digits to identify a geographic segment within the 5-digit postal delivery area. EI Providers can use the USPS address lookup tool by using the link below. Enter an address and the tool will return the 9-digit zip code for that address.

https://tools.usps.com/zip-code-lookup.htm?byaddress 

If you have any questions, please contact the PCG Customer Service Call Center at (866) 315-3747.